Privacy Policy

Last updated September 18, 2026. This policy explains what we collect, why, how long we keep it and what you can ask us to do with it. It covers this website and the services we provide as a tax and accounting firm.

Who we are

Eben Solutions LLC, 925 W Pioneer Pkwy Suite D, Grand Prairie, TX 75051. Phone +1 (469) 694-0361. Email info@ebensolutions.com. Eben Solutions LLC is the controller of the personal data described here and is responsible for how it is handled.

What we collect

• When you use the contact form or call us: your name, email address, phone number and whatever you choose to write.
• When you upload documents: your name, email, optional phone number, filing type, the tax documents you attach and any notes you add.
• When you become a client: the financial and identifying records needed to prepare and file your return, which can include Social Security numbers, income records and dependants' details.
• Automatically: standard server and request data such as IP address and browser type, plus analytics only if you accept cookies. See the Cookie Policy.

Why we use it, and our lawful basis

We do not sell or rent your personal information, we do not use it for automated decision-making or profiling, and we do not use your tax documents for anything other than the work you engaged us to do.

Who we share it with

We share personal data only where it is necessary to deliver the service or where the law requires it: with the IRS and state tax authorities when we file on your behalf, with the service providers listed in the Cookie Policy who process data on our instructions, and with professional advisers or authorities where we are legally obliged. Every provider is bound to use the data only for the purpose we specify.

International transfers

We operate from Texas and store data in the United States. If you contact us from the UK, the EEA or Switzerland, your data is transferred to the US. Where that transfer is covered by UK or EU GDPR we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, and you can ask us for a copy of them.

How long we keep it

• Enquiries that do not become engagements: up to 12 months, then deleted.
• Client tax records: at least seven years after the relevant filing, which is what tax law and professional standards require.
• Uploaded documents: retained with your client file under the same schedule.
• Analytics data: only where you accepted cookies, and no longer than 14 months.

Your rights

Depending on where you live you may have the right to access the data we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Residents of Texas, California and other US states with privacy statutes have comparable rights. We will not treat you differently for exercising any of them.

How to make a request, including deletion

Email info@ebensolutions.com with the subject line Data request, or write to us at the address above, and tell us what you would like us to do. We will acknowledge within 5 business days and respond substantively within 30 days, or tell you why we need longer. There is no charge. We may need to verify your identity first, which for existing clients normally means confirming details already on your file.

One limit worth stating plainly: where tax law requires us to retain a filed return and its supporting records, we cannot delete those for the length of the retention period, even at your request. We will delete everything we are not required to keep and tell you exactly what was retained and why.

Children

This website is intended for adults. We do not knowingly collect personal data directly from anyone under 18, and no part of this site is directed at children. Do not use the upload form if you are under 18; a parent or guardian should contact us instead.

We do routinely handle information about children, such as a dependant's name and Social Security number on a family return. That information is provided by the parent or guardian who engaged us, is used only to prepare that return, and is protected on the same basis as every other client record. If you believe a child has sent us information directly, email us and we will delete it.

Security

Documents are submitted through an encrypted connection rather than plain email. Access to client records is limited to the people who need it to do the work. As a tax firm we also maintain a written information security program under the FTC Safeguards Rule and IRS Publication 4557. No system is perfectly secure, so if a breach ever affects your data we will notify you and the relevant authorities as the law requires.

Changes and complaints

If we change this policy we will update the date at the top and, where the change is significant, tell clients directly. If you are unhappy with how we have handled your data, contact us first at info@ebensolutions.com. If you are in the UK you may complain to the Information Commissioner's Office; in the EEA, to your local supervisory authority; in the US, to your state Attorney General or the Federal Trade Commission.