Terms of Use

Last updated September 18, 2026. These terms govern your use of this website and set out how our engagements, fees and cancellations work.

Who you are contracting with

Eben Solutions LLC, 925 W Pioneer Pkwy Suite D, Grand Prairie, TX 75051, a limited liability company registered in the State of Texas. Phone +1 (469) 694-0361. Email info@ebensolutions.com. We are an Authorized IRS e-file Provider.

Use of this site

You may browse this website and contact us through it. You may not misuse it, attempt to breach its security, submit false information, or use it to transmit anything unlawful. We may withdraw access if you do.

Not professional advice

Everything on this site is general information, not accounting, tax or legal advice for your circumstances. Tax rules change and apply differently to different people. Advice you can rely on is given only under a signed engagement, in writing, about your actual facts.

No client relationship until we both sign

Submitting the contact form, uploading documents or booking a consultation does not by itself make you a client. A client relationship begins when both parties sign an engagement letter setting out the scope, the fee and the responsibilities on each side. Until then, do not rely on anything discussed as advice.

Fees

We do not publish prices on this website, because the fee depends on the scope of the work. You will receive a written quote before any chargeable work begins, and the engagement letter states the fee, what it covers and what would count as additional work. We do not add surcharges, processing fees or administrative charges that were not in that quote.

The initial consultation is free and carries no obligation.

Refunds and cancellation

Because our work is a professional service rather than a product, the following applies in place of a returns policy.

• Before work begins. Cancel at any time before we start and you owe nothing. Any deposit is refunded in full within 10 business days.
• Once work is underway. You may cancel at any point. You are charged only for work actually performed up to that point, calculated against the agreed scope, and anything already paid beyond that is refunded within 10 business days.
• After a return has been filed. Filing is the delivery of the service, so fees for a filed return are not refundable. This does not affect the paragraph below.
• If we made the error. If a return we prepared contains an error caused by us, we correct it and file any amendment at no charge to you. Where the error resulted in an IRS penalty or interest charge that you would not otherwise have incurred, we will reimburse that penalty or interest. We cannot reimburse the tax itself, since that was owed in any case.
• If the information changes. Where an error stems from information that was incomplete or inaccurate when it was given to us, correcting it is chargeable as new work, quoted before we start.

To request a refund or cancel, email info@ebensolutions.com or call +1 (469) 694-0361. We acknowledge within 5 business days.

Your responsibilities

You are responsible for giving us complete and accurate information, and for reviewing a return before authorizing us to file it. We prepare returns from what you provide; we do not audit it. Keep your own copies of the records you send us.

Intellectual property and licensing

The text, layout, design and branding of this site belong to Eben Solutions LLC. You may not copy or reuse them without permission. Third-party assets are used under these licenses:

Limitation of liability

The website is provided as is. To the fullest extent the law allows, Eben Solutions LLC is not liable for any loss arising from your use of the website itself, including any inability to access it. Nothing in this paragraph limits the responsibilities we accept under a signed engagement letter, and nothing here excludes liability that cannot lawfully be excluded.

Third-party links

This site links to services we do not control, including Google, Calendly and Formspree. We are not responsible for their content or their handling of your data. The Cookie Policy sets out what each one does.

Governing law

These terms are governed by the laws of the State of Texas, and the courts of Tarrant County, Texas have jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not remove protections you have under the mandatory law of your own country.

Changes

We may update these terms. The date at the top shows when they last changed, and continuing to use the site after a change means you accept the current version.

Contact

Eben Solutions LLC, 925 W Pioneer Pkwy Suite D, Grand Prairie, TX 75051. Phone +1 (469) 694-0361. Email info@ebensolutions.com.